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Victims must themselves decide which, if any, they may wish to contact. These vary, depending on the individual, their resilience and the circumstances involved. What may be considered an irrational reaction by some, may feel perfectly rational to the individual, and it is important that these feelings are respected. Early recognition of a poor police response and a prompt apology to those affected may prevent further escalation.

Is Your Incident Response Plan Actually Effective?

Situation awareness takes into account general feelings of vulnerability and insecurity, as well as the economic, political and social factors which impact on the local community. It is not just a specific type of incident that can have a significant impact on the victim. There can also be particular factors in any type of incident which may increase its impact. Criticality factors will change over time and between forces and reflect local demographics such as:. Criticality factors will help to do this. Note: it is the quality of the police response that is likely to cause or help to prevent a CI.

On this basis, all incidents should be subject to a regime of quality assurance. All officers or police staff dealing with an incident including call handlers and first attending officers should continually ask these questions:. This may be a duty inspector, the force control room manager or another line manager. This acts as a quality assurance mechanism to avoid inappropriate declarations. Notification should not prevent the provision of an ongoing police response in line with the policy or procedure relevant to the incident. The decision to declare an incident as critical should be based on at least one objective reason why the effectiveness of the police response is likely to have a significant impact on the confidence of the victim, their family or the community.

This may include:. Each incident should be assessed on its own merits. Chief officers will want to ensure that CIs are declared only when it is necessary and appropriate to do so, and that the response is proportionate to the scale of the incident. Declaration is a means of supporting a competent and well-managed police response in line with standard policies and procedures.

National and local policies and procedures are intended to ensure that there is a consistent and effective police response to a wide range of incidents. They incorporate key legislation and good practice, where this has been identified. However, there are times when deviating from recognised policy and procedure can be the appropriate thing to do.

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Officers should clearly record their decision for this and the rationale behind it where this occurs. The incident may be part of a wider multi-agency response and have far reaching consequences, in which case partners will follow the Joint Emergency Service Interoperability Principles. Forces should look at individual incidents and assess whether they should be managed locally, force, or cross-force level. Chief officers may wish to adjust the suggested rank nominations at each level, depending on local force size and structure and the scale and complexity of the critical incident.

Senior does not always equate to length of service, and rank does not always equate to experience. Role is, therefore, more important than rank when making sure command of an incident is allocated to the most appropriate person. This includes critical incidents within the capability of one BCU , where actions and risk are limited to that area.

Critical incidents that impact on more than one BCU , including series of linked incidents that have occurred in more than one BCU require a tier 2 response. There is limited potential for the actions and risk to spread further. This level of response is applied to critical incidents with a force, cross-force or national dimension and where there is a significant threat to public confidence and the reputation of the forces involved.

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The following strategic support options are available to gold commanders to support the decision-making processes prior to and during critical incidents:. The MPS uses critical incident tactical advisers CITAs to assist with spontaneous, crime-related critical incidents that are within the capability of a single BCU and are unlikely to require a large-scale deployment of officers or resources. CITAs are officers with previous experience of managing such incidents and can provide specialist advice and support to the officer in charge of the incident.

They report to the BCU commander responsible for the location where the critical incident is taking place. CITAs may also provide a review function for the BCU commander to help them determine whether further escalation is required. This is a developing area of work. Forces wishing to develop a tactical adviser capacity for spontaneous incidents should contact the MPS critical incident team for further information.

Commanders may also wish to develop a contingency plan in case a pre-planned operation, or a part of it, escalates into a spontaneous CI. When providing an effective police response to a high-profile or complex incident, the gold commander may wish to use a PIP level 4 investigator to provide support for the overall strategic management of the investigation. A PIP level 4 investigator is competent in a decision-making role and has the additional capability of providing advisory or review support as required by the investigation.

It is for individual chief officers to decide whether to use a PIP level 4 investigator, taking into account the circumstances of the incident. The gold commander should issue written terms of reference where a PIP level 4 investigator is used. Every critical incident needs to be assessed.


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A focused and thorough review of information can identify the strengths and weaknesses of the police response, and determine a management plan for the future progress of the incident. This includes ensuring that the incident is allocated to the most appropriate officer. Assessment should be based on all the immediately available information, such as decision logs, briefings from officers and, if appropriate, family liaison officers.

Officers involved need to continually ask themselves:. Not all incidents will require specific action to be taken to recover the effectiveness of the police response. It may simply be a case of ensuring that the ongoing response is managed and communicated competently.


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  • To determine if a Security Event is a Security Incident the following considerations apply:. Leverage diagnostic data to analyze the Security Event using tools directly on the operating system or application. This may include, but not be limited to:. Identify whether the Security Event was the result of an innocent error, or the actions of a potential attacker.

    If the latter, effort shall be made to identify who the potential attacker may be, by:. The type of Security Incident is based on the nature of the event. Example types are listed as follows:. If it is determined that a Security Incident has not been triggered, additional activities noted under '5. To analyze the situation, scope, and impact, the SIRT shall:. Scoping the Security Incident may include collecting forensic data from suspect systems or gathering evidence that will support the investigation.

    It may also include identifying any potential data theft or destruction. New investigative leads may be generated as the collected data is analyzed. If the Security Incident involves malware, the SIRT shall analyze the malware to determine its capabilities and potential impact to the environment.

    Based on the evidence reviewed, the SIRT will determine if the Security Incident requires reclassification as to its severity or cause e. As indicated above, a Security Incident may require evidence to be collected. The collection of such evidence shall be done with due diligence and the following procedures shall apply:. The SIRT should obtain copies of applicable records e. Based on the severity level and the categorization of the Security Incident, the proper team or Personnel shall be notified and contacted by the SIRT. If it is determined that a Security Incident has occurred and may have a significant impact on iCIMS or its subscribers, the SIRT shall determine whether additional resources are required to investigate and respond to the Security Incident.

    The extent of the additional resources will vary depending on the nature and significance of the Security Incident. In general, the SIRT will not report unsuccessful attacks to customers. For example, the SIRT would generally not be required to report to a Data Controller or customer if it makes a good faith judgment that the unsuccessful attack was of a routine nature.

    For example, in making a judgment as to whether a particular unsuccessful attack should be reported, iCIMS might consider whether handling the attack required measures or resources well beyond those ordinarily used, like exceptional attention by senior personnel or the adoption of extraordinary non-routine precautionary steps. If it is determined during the analysis phase that a Security Incident has occurred that constitutes a Data Breach, with notification obligations based on regulatory, legal, or similar requirements, notification of such Data Breach shall be provided to the impacted Data Controller by email, telephone, or other means agreed upon by iCIMS and the Data Controller, within twenty-four 24 hours upon iCIMS becoming aware of the Data Breach.

    The Containment Phase mitigates the root cause of the Security Incident to prevent further damage or exposure. This phase attempts to limit the impact of a Security Incident prior to an eradication and recovery event. If a Security Incident is determined to be caused by innocent error, the eradication phase may not be needed. For example, after reviewing any information that has been collected investigating the Security Incident the SIRT may:.

    Change the password s to the affected system s. Personnel, as appropriate, shall be notified of the password change. If it is not safe to allow the system to continue operations, the SIRT will discontinue the system s operation and move to Eradication Phase. The SIRT may permit continued operation of the system under close supervision and monitoring if:. The system can run normally without risk of disruption, compromise of data, or serious damage; and. Consensus has been reached within the SIRT before taking the supervision and monitoring approach.

    During the Analysis and Containment Phases, the SIRT shall keep notes and use appropriate chain of custody procedures to ensure that the evidence gathered during the Security Incident can be used successfully during prosecution, if appropriate. The Eradication Phase is the phase where vulnerabilities causing the Security Incident, and any associated compromises, are removed from the environment. Although the specific actions taken during the Eradication Phase can vary depending on the Security Incident, the standard process for the Eradication Phase shall be as follows:.

    Eliminate components of the Security Incident. This may include deleting malware, disabling breached user accounts, etc. Strengthen the controls surrounding the affected system s , where possible a risk assessment will be performed, if needed. This may include the following:.

    Remediating any security issues within the affected system s , such as removing unused services or implementing general host hardening techniques. If additional issues or symptoms are identified, take appropriate preventative measures to eliminate or minimize potential future compromises.

    Update the Incident Record with the information learned from the vulnerability assessment, including the cause, symptoms, and method used to fix the problem with the affected system s.. If necessary, escalate to higher levels of support to enhance capabilities, resources, or time-to-eradication. After iCIMS has implemented the changes for eradication, it is important to verify that cause of and individual s causing the Security Incident is fully eradicated from the environment.

    The SIRT shall also test the effectiveness of any security controls or changes that were made to the environment during containment and eradication. Recovery events can be complex depending on the Security Incident type and can require full project management plans to be effective. Although the specific actions taken during the Recovery Phase can vary depending on the identified Security Incident, the standard process to accomplish this shall be as follows:. This may require the involvement of the business unit that owns the affected system s.

    If operation of the system s had been interrupted i. If the system s has not been changed in any way, but was taken offline i. Implementation of additional monitoring and alerting may be done to identify similar activities. In addition to the Data Breach and Abnormal Activities notification requirements identified in the analysis phase above, and after verification of a successful containment and any necessary eradication, the SIRT shall take the following post-incident activities, as may be necessary:.

    For example:. Where it has been determined, or the SIRT and management reasonably believe, that there has been unauthorized access to or release of unencrypted customer data;. Where the Security Incident has compromised the security, confidentiality or integrity of Confidential Information. Delay may nonetheless occur in instances where it is mandated or authorized by applicable law. For example, disclosure might be delayed if notice would impede a criminal investigation or if time is required to restore reasonable integrity to iCIMS's information systems.

    A description of the Security Incident that includes as much detail as is appropriate under the circumstances;.

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    A reminder to guard against possible identify theft by being vigilant with respect to banking or credit activity for twelve to twenty-four months;. Other elements as may be required by applicable law or whose inclusion the SIRT may otherwise consider appropriate under the circumstances. In the event that the SIRT considers it appropriate to inform law enforcement authorities or to retain forensic investigators or other external advisors, the following information shall be collected to provide to such authorities or investigators:.

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    Information obtained from access control systems e. Any action taken by the IT department in relation to the computer systems concerned, including the date and time. Any other documentation or evidence relevant to the internal investigation of the Security Incident.

    Critical Incident Management

    Security Incident-specific information e. Any release of Security Incident-specific information should only be to individuals previously identified by the SIRT. All requests for information from unknown individuals should be forwarded to the SIRT.